The iNaturalist community continues to grow and, as we brought up in a previous blog post about Community Guidelines, that does mean more instances of iNaturalist users posting objectionable content or otherwise behaving poorly (although this is still a small fraction of behavior on iNat).
Site curators previously had the ability to delete any comments by another, but we are now limiting that ability, at least on observations, to simply hiding objectionable comments. This was proposed and discussed in the iNaturalist Forum here.
Now, if a site curator finds that a comment (and this includes comments attached to identifications) is insulting, obscene, hate speech, or clearly spam, they can hide the comment (although they must provide a reason for their action). Let me give you an example of how this works. I should probably state that the comment here is not something that should be hidden, and the stated reason for hiding it is facetious, but I thought it best to be use a non-offensive comment as an example here.
A hidden comment will look like this to everyone who is not the commenter, a site curator, or an iNaturalist staff member:
The commenter, site curators, and iNaturalist staff will see this:
If they click on “Show Hidden Content,” they will see the comment, who created it, which curator hid the comment, and the curator’s stated reason for hiding it. Anyone will be able to see the Moderation History link, and the commenter will also see the Contact Support link.
Comments will not be hidden on mobile apps until we update the mobile apps to support this feature. That should be soon.
The commenter will not be able to delete or edit their comment while it is hidden, and iNaturalist staff are the only ones who can unhide a comment. The commenter (or another curator) can reach out to help@inaturalist.org if they believe the comment should not be hidden. iNaturalist staff will need to provide a reason for unhiding the comment.
We believe this new functionality is an improvement over the current system for the following reasons:
If you are not a curator and you see a comment which clearly violates iNaturalist’s Community Guidelines (especially those under the Suspendable Offenses category), please flag the comment so a curator can take a look, or email help@inaturalist.org. The hiding functionality currently only applies to comments on observations, but it’s possible we will expand it to other types of content, such as entire observations, IDs, comments on flags, etc. And as with any feature, this is subject to future changes, updates, or perhaps even deprecation.
If you notice any bugs, please notify us on the iNaturalist Community Forum.
Comments
Sounds good overall. One question:
"There have been some users who will make an offensive or insulting comment, then delete or edit the comment once the intended target has seen it, or once it has been flagged."
How does the new system help in the case where a user edited an offensive or insulting comment?
@sullivanribbit The new feature at least "freezes" the comment so that it can't be edited after it's been flagged/noticed by a curator/staff member, but a way to view comment edit histories would be nice.
Thank you! Hiding, rather than deleting seems more humane, while alerting the user that they've crossed a line and keeping content clean-ish. I'm sure this will be abused, but at least we have a tool now.
@bouteloua, I see: so if a curator notices the offensive comment before the originator tries to edit or delete it, then it will be frozen. The originator could still edit or delete the comment, but only if they do so before a curator notices and hides it. Definitely sounds like an improvement.
Once the comment is hidden, it can't be edited. So obviously this won't stop all occurrences, but it will snag some and hopefully make someone think twice about this habit.
Got it, thanks @tiwane
Thanks. Seems like a good idea.
Why are you calling it "hiding" comments, rather than "flagging" them? Seems to me that the hiding is just secondary to the fact that someone flagged a comment for further review. Will curators no longer be deleting comments that are clearly inappropriate, hate speech, etc and ONLY hiding them? I agree that the "paper trail" for moderation is needed, but this reads as though y'all are drawing the line at hiding problematic content only, and taking deleting off the table completely.
Staff can still delete comments.
Just noting that I actually just deleted a spam comment that was posted here today.
Thanks Tony. I nearly deleted it myself, but I wanted staff member to see it first so they would know that was a problem account.
Someone called me a nasty name in one of my observations. When I block them, do they get removed from my account?
@liliana310 blocking someone will not automatically remove or hide their content. Please flag the comment so that it can be dealt with. Thanks and sorry that happened to you.
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